Your Security Matters

Bangor Federal takes security very seriously.  Here are some things we do to watch out for you and some ways you can help protect yourself.

• We have a fraud monitoring system in place to monitor all debit and credit card activity.  You may receive a call from us, or on our behalf, to verify transaction activity on your card.  Please be advised that we will never ask for your card number, pin number or the 3-digit code on the back of your card.   You are covered by Visa’s Zero Liability protection against fraudulent transactions (does not apply to ATM transactions, PIN transactions not processed by Visa, and certain business card transactions).
  
• If you plan on traveling and using your debit or credit card, please give us a call so we can make a note on your account.  This will help decrease the likelihood that your card will get blocked.
• Never write your pin number on your debit or credit card and don’t keep it in your wallet or purse.
• Never give out your username and passwords.
  
• If your Bangor Federal debit or credit card gets lost or stolen, contact us immediately to limit your liability.  For information on how to report it after hours, click here.
  
• Beware of phishing attacks.  Bangor Federal will never contact you by phone, email or text message to ask for personal account or card information.
• The best line of defense is you.  We offer several means by which to monitor your account 24/7 for unauthorized activity.  Sign up for one of our free account access products including Online Banking and eAlerts, Mobile Banking and In-Touch Banking.  If you detect suspicious activity on your account, contact us immediately at 207-947-0374.
  

The Federal Trade Commission is a great resource to help you deter, detect and defend against identity theft.   You can also click here to download an informative Identity Theft brochure.  Here are some tips for how to avoid becoming a victim of Identity Theft:

• Review a copy of your credit report annually to make sure the information on it is accurate.
• Monitor account activity regularly for unauthorized activity.  If you see anything suspicious, contact your financial institution immediately.
• Store personal information, passwords and sensitive records in a safe place.  Shred financial statements, credit card offers, bank checks, and any other documents that contain personal information about you before throwing them away.  

Beware of e-mail scams!  Help protect your computer and your personal information with these simple tips:

• Never click on links in unexpected or untrusted emails, particularly when they are requesting personal information.
• Whenever entering personal information in an online form, ensure that the site you are using is secure.
• Run updated anti-virus and anti-spyware software on your computer.  This will help keep your computer safe.