CORONAVIRUS UPDATE 3-25-2020
Ways to Access Your Funds
We have put together a list of ways that you can access your account information, transfer balances, make loan payments, report lost or stolen debit/credit cards, and other popular questions we have received as we all are adjusting to a new normal. We are here to help YOU!
Governor Mills Issues Non-Essential Business Order
In an effort to stop the spread of COVID-19, Governor Mills issued a new executive order announcing expanded restrictions on non-essential businesses. Full order can be found here: Order Regarding Essential Business and Operations.
Fortunately, credit unions and banks are categorized as essential businesses, which means we can continue to operate as long as we continue adhering to social distancing recommendations. Following the CDC’s social distancing guidelines is an important way to prevent the spread of COVID-19 in our community.
Bangor Federal wants you to remain healthy! We encourage you to practice your own preventative measures to reduce your own risk of infection. For more information on what you can do to protect yourself from COVID-19, please visit the CDC’s website at www.cdc.gov or the Maine CDC at www.maine.gov.
If you have questions concerning our operations during this time, or if you need assistance with any of your credit union accounts, please do not hesitate to contact us at 207-947-0374. Our knowledgeable staff is available to help. In addition, our drive-thru service is open Monday through Friday 8 a.m. to 5 p.m. and Saturday, 9 a.m. to 1 p.m.
Letter from Presdient/CEO
For the continued safety of our members, employees and communities we serve Bangor Federal Credit Union will be closing all branch lobbies until further notice; all member transactions will be conducted at the drive-thru lanes.
In addition to our drive-thru services, you can check account balances, transfer funds and deposit checks without stepping inside a branch with the following services:
- Online Banking – visit us at www.bangorfederal.com to register
- Mobile Banking – download the BFCU cuMobile app by visiting the App Store iPhone or Android
- Telephone Banking – call 207-385-2735 or toll-free 855- 838-5279
- Surcharge Free ATM network – access your funds by using your Bangor Federal Visa Debit or Credit Card at over 230 location in Maine
- Depository Boxes - located at each drive-thru location - simply drop your deposit in the drop box – deposits will be processed daily at 4:00 p.m. deposits dropped after that time or on Saturday will be processed the next business day.
In addition, we will accommodate Shared Branching members and non-members during these times at our drive-thru lanes.
If you or anyone in your family has been impacted by the coronavirus, we encourage you to reach out to us, we will have loan staff available to discuss your financial options. You may be eligible for an impact loan or loan extension. In addition, loan applications can be submitted on-line via our website www.bangorfederal.com
Please feel to contact us with any questions or concerns at (207)947-0374; we’ve added additional support to answer your incoming calls.
Please be aware that during troubled times fraudsters continue to be hard at work. We ask that you be aware of potential scammers. Remember, never give out your account number or personal information and no one from your credit union will ever call and ask you for that information.
Most importantly we want you to know that your credit union is financially strong, your accounts remain safe, secure and fully insured.
We will keep you updated as circumstances change. Thank you for your continued support and membership; we will get through this together.